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Sales

Sales & Customer Operations Specialist

  • Milano
  • Supporto al cliente
  • Full time
  • Tempo indeterminato
  • Laurea

We are looking for a high-talented individual for our Milan’s office to play a dynamic role in Pagomeno, our new price and product comparison service.

Responsibilities:

The Sales & Customer Operations Specialist will be involved in a considerable number of activities aimed at reaching customer satisfaction, increase the quality of the service and giving support to Pagomeno’s team.
This work will include establishing and managing the daily interactions with the customers, addressing the main technical issues related to the merchants, and helping Pagomeno’s team in a whole range of activities (analysis, support, presentations, events, etc.)

Activities:

• Manage the CRM and customer support, as well as running quality control of the site (e.g. content translations)
• Monitoring customer satisfaction through calls or surveys
• Diagnose and resolve customer/merchants concerns
• Provide analysis and reports on Pagomeno’s operations (sales, marketing, support, content)
• Provide support to the administrative and technical tasks (contracts, invoicing, etc.)
• Support the Country Manager in his daily activities

Required Skills and Experience:

• Bachelor or Master Degree in Business, Economics, Engineering or others related
• Entrepreneurial DNA and high motivation
• Extremely detail-oriented, cooperative and flexible attitude
• Strong communication skills, patient and polite in dealing with frustrated customers
• Ability to prioritize the work and perform even under pressure
• Previous experience in Customer Service or Consulting is a plus
• Previous experience in affiliates either as a merchant or at a network, or in comparison services/platforms is a big plus
• General knowledge on online marketing (CPC, CPA, CPL)
• Good knowledge of office package (Word, Excel, PowerPoint)
• Fully fluent in English
You Can Also
Drink free coffee with your colleagues and make some friends
Have a healthy break with fresh fruits
Do your yoga or have a massage session
Get some rest after a long day of work by playing football or ping pong

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