Schibsted Italy business, Subito’s services company, is looking for a well-motivated, customer oriented and operational excellent Customer Support Team Leader, with excellent relational and management skills.
Interact with your team in order to support customers’ needs on Subito/Infojobs in a different way for each of them by offering excellent service via phone, live chat and email, Inbound and Outbound
Supporting Team members in order to constantly improve their activities in compliance with qualitative KPIs
Listen to the needs of the group in order to give added value to the customer’s response
Working with the “Agile” mode with the team coordinating both the phase of proposing the improvement actions and then developing the possible solutions
Gather correct information by customers in order to manage problems and ensuring resolution in time
Contribute to enhance internal knowledge, sharing own experiences and contributing with continuous improvement processes
Minimum of 2 years’ experience of coordinating a group
Strong interest in digital advertising market
Knowledge of IT tools, mainly Office Automation
Pluses: Problem solving skills, listening skills, being able to work towards targets, organizational skills, flexibility
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