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Sales

Customer Support Account

  • Milano
  • Supporto al cliente
  • Full time
  • Tempo determinato
  • Diploma di maturità

Schibsted Italy business, Subito’s services company, is looking for a well-motivated, customer oriented and operational excellent Customer Support Account, with outstanding customer service skills and a focus on problem resolution.

Responsibilities

  • Support customers’ needs on Subito and Infojobs, Schibsted’s company,  in a different way for each of them by offering excellent service via phone, chat and email
  • Gather correct information by customers in order to manage problems and ensuring resolution in time
  • Involve other business functions if needed and being accountable of customer satisfaction
  • Provide Customers with correct and complete answers working in a multichannel service: email, live chat, Inbound and Outbound
  • Contribute to enhance internal knowledge, sharing own experiences and contributing with continuous improvement processes

Requirements

  • Minimum of 2 years’ experience in Customer Care
  • Strong interest in digital advertising market
  • Knowledge of IT tools, mainly Office Automation

Pluses: Problem solving skills, listening skills, being able to work towards targets, organizational skills, flexibility.

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